Emergency FAQs

Common Questions About Emergency Treatment

Seeking emergency medical services can be a stressful and trying time.

In order to make the experience easier and less stressful, our emergency services team has prepared a simple guide that addresses the most common questions asked by our patients:

What happens when I arrive at the Emergency Department?

When you arrive, a Patient Representative will be on hand to assist you and your family members in the reception area. A triage nurse will evaluate your condition.

It is very important that the most seriously ill and/or injured be treated first. Consent from a parent or legal guardian is required for children under the age of 18, unless you are out of school, legally emancipated, have a child of your own or are pregnant, or are being treated for an STD. The information you provide to our personnel is protected by the HIPAA Privacy Rule.

Will I have to wait to see a nurse or physician?

Every effort is made to provide prompt care but you may have to wait before you are seen by a medical professional. There are a variety of reasons for this. The most common reason is that other patients may need to be treated first due to a more serious injury or illness. You may also have to wait for procedures such as x-rays and laboratory tests, and the results can take some time to be obtained and reviewed. Your patience is always appreciated.

Will I receive care instructions before I leave the Emergency Department?

Yes, you will receive verbal and written instructions upon discharge, and it is very important that you understand and follow these directions accurately. If you do not understand the instructions or have any questions about them - ASK! Patients are responsible for their own care after they leave the Emergency Department. Patients are also responsible for and strongly encouraged to arrange follow-up appointments with their regular physicians. We can refer patients to appropriate physicians for follow-up care if necessary.

Who will treat me in the Emergency Department?

The emergency medical team consists of nurses, physicians, physician assistants and certified nurse practitioners who are specially trained for emergency medicine. Evangelical’s Emergency Department also has medical technicians, unit assistants, case managers and volunteers who provide assistance with laboratory work, x-rays, special medical equipment and patient comfort. This emergency team is specifically trained to treat all types of medical emergencies.

Will I be allowed to have visitors during my treatment?

With most circumstances, yes, but the number of visitors in the emergency treatment area is kept to a minimum. This allows the emergency team sufficient space to do their job quickly and effectively. It ensures that the patients are receiving the best medical care as well as maintains an appropriate level of privacy. Every effort is made to keep your loved ones informed of your condition as well as allow them to be with you when possible.

What can I do to help make my visit run smoothly?

It is important to know the name of your family physician or primary care provider in case he or she needs to be contacted. Carry a list of medications and the dosages you take, as well as a list of drug allergies. This can be shared with the Emergency Department team.

Do not carry a cellular phone into the Emergency Department treatment area. Cellular phones are prohibited because they can interfere with the medical equipment. For your convenience, there are pay phones in the main waiting area and phones in every patient room that can be used for non-toll calls.

Visitors should not bring any type of food or drink into the patient rooms. There is a café area located in the main reception area, as well as a Dining Room inside the Hospital for family members or friends to eat.