Evangelical Earns Outstanding Patient Experience Award Five Years in a Row
Evangelical Community Hospital, Lewisburg, recently became one of two hospitals in Pennsylvania to be recognized for consistent, positive patient experience, an evaluation of overall care and comfort from the time the patient has an onset of symptoms through recovery.
For a fifth consecutive year, Evangelical Community Hospital has earned the Outstanding Patient Experience Award from Healthgrades, a leading online resource for comprehensive information about physicians and hospitals. Achieving this accomplishment makes Evangelical among the 15% hospitals in the nation who have mastered an approach to patient experience that stands out among the rest.
Patient experience reflects a patient’s perceptions of all the interactions that take place while receiving care in the hospital. Patient experience includes communication delivered by doctors and nurses, fast response to medical concerns and needs, attention to pain levels, hospital cleanliness and noise levels, and medication and post-discharge care instructions.
At Evangelical, patients are sent a survey after receiving inpatient, outpatient, One Day Surgery and Emergency Department care. The multiple-question survey was developed by the Hospital Consumer Assessment of Healthcare Providers and Systems (HCAHPS) and Healthgrades obtains the survey data from the Centers for Medicare and Medicaid Services (CMS). This data serves as the basis for comparison to other healthcare facilities and the distinction of earning an award.
“This award for patient experience only fortifies what we already know - our physicians, nurses, staff, and volunteers are exceptional caregivers who put patients first,” Michael O’Keefe, President and CEO of Evangelical said. “With special attention to the details like communicating well and recognizing what makes the patient comfortable, stress can be minimized and the patient can move on to the path of healing.”
In addition to the Patient Experience honor, Healthgrades also recognized Evangelical Community Hospital with these awards:
- Five-Star Recipient for Treatment of Heart Attack two years in a row (2012-2013)
- Five-Star Recipient for Total Hip Replacement (2013)
- Five-Star Recipient for Gastrointestinal Procedures and Surgery two years in a row (2012-2013)
- Five-Star Recipient for Treatment of Sepsis (whole-body inflammatory state caused by severe infection) six years in a row (2008-2013)
About Evangelical Community Hospital
Evangelical Community Hospital is a non-profit organization that employs approximately 1,300 people and has more than 170 employed and non-employed physicians on staff. The Hospital is licensed to accommodate 130 overnight patients, 12 acute rehab patients and 18 bassinets. The Hospital serves residents throughout the Central Susquehanna Valley, including those living in Snyder, Union, Northumberland and Lycoming Counties.
Healthgrades, headquartered in Denver, Colorado, is the leading online resource for comprehensive information about physicians and hospitals. More than 225 million visitors use the Healthgrades websites to search, evaluate, compare and connect with physicians and hospitals that best meet their treatment needs. Consumers are empowered through use of the Healthgrades proprietary information about clinical outcomes, satisfaction, safety, and health conditions to make more informed healthcare decisions and take action. For more information please visit www.healthgrades.com and www.bettermedicine.com
Paul Tarves, Vice President of Nursing Services and Michael O’Keefe, President & CEO of Evangelical Community Hospital with the Healthgrades award earned by Evangelical employees for their attention to all aspects of patient care and delivering Outstanding Patient Experience. Evangelical has earned the award five years in a row, making it one of two hospitals in the state of Pennsylvania to do so.