I Need Help Signing Up for MyChart

Enrolling is easy. Click here to create your account. Your activation code is case-sensitive and expires after 10 days.

Don’t have an activation code? No worries. Answer a few simple questions to verify your identity and activate your account. Children 13 to 17 can access their records with approval from a parent or legal guardian. 

Call our service desk if you have any of the following:

• A quiz could not be generated 
• Activation code is invalid
• Activation has is expired
• I can’t find my activation code

For questions, call 570-849-6917 

My Activation Link Won't Work

Enrolling is easy! Click here to create an account.

 Call the service desk if you have any of the following. 

• A quiz could not be generated
• Activation code is invalid
• My activation code has expired
• I can’t find my activation code

For questions, call 570-849-6917

My Activation Code Won't Work

Enrolling is easy. Click here to create your account. Your activation code is case-sensitive and expires after 10 days.
 
If you have any of the following issues, call our service desk. 

• Activation code is invalid
• Activation code has expired
• I can’t find my activation code

For questions, call 570-849-6917 

l lost my access code and the quiz could not verify my identity

We’re sorry you’re having trouble. For questions, call 570-849-6917 

Forgot My Username

We can help you recover it here.

Forgot My Password
We can help you recover your password here.

First, confirm your recovery information and update if needed. Then, enter your username and click the “Send Request” button to reset your password.  You will receive a temporary security code to your account recovery email address.  Once you receive the code, enter it in the Security Code field and click the “Validate” button. You will then be prompted to enter your new password to complete the reset process.

Please note, the code is case-sensitive.  If you are copying and pasting the code in the field, please make sure there are no extra spaces added.

I Can't Reset My Password

Sorry you're having trouble. We can help, call 570-849-6917.

I Forgot My Username and Password

First, you will need to retrieve your username. 

Next, you can reset your password once you know your username. Confirm your recovery information and update if needed. Then, enter your username and click the “Send Request” button to reset your password. You will receive a temporary security code to your account recovery email address. Once you receive the code, enter it in the Security Code field and click the “Validate” button. You will then be prompted to enter your new password to complete the reset process.

Please note, the code is case-sensitive. If you are copying and pasting the code in the field, please make sure there are no extra spaces added.

My Information is Invalid

Sorry you’re having trouble. We can help, call 570-849-6917.

My Account is Locked

We can help you unlock your account. Click here.

Younger than 13 years old
As the parent or legal guardian of a minor (under 18), you can view their medical record, schedule and manage appointments, renew prescriptions and communicate with their care team.

Just complete the authorization form to request access.

Within 5 to 7 business days, we’ll send you a MyChart message to let you know you’ve been approved.

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13 –17 years old
As the parent or legal guardian of a minor (under 18), you can view their medical record, schedule and manage appointments, renew prescriptions and communicate with their care team.

Just complete the authorization form to request access.

Within 5 to 7 days, we’ll send you a MyChart message to let you know you’ve been approved.

________________________________________________

18 years old or older
With caregiver access, you can view your loved one’s medical record, schedule and manage appointments, renew prescriptions and communicate with their care team.

• Obtain their signature or provide Power of Attorney documentation (if not already on file)
• Complete the appropriate form:
  • Caregiver form
  • Power of Attorney form

Within 5 to 7 business days, we’ll send you a MyChart message to let you know you’ve been approved.

Requested access and haven't heard back?
Please call  570-849-6917

Historical test results and certain health information from that system was not forwarded to MyChart. You can rest assured your medical provider will have access to all of your historical data through your medical record. All future tests will be available in your MyChart account.

I’m looking for lab/test results
In the patient portal, click Test & Lab Results at the top of the screen. You can also select Menu in the top left of the screen and click Test & Lab Results, located under My Record. 
 
To see hospital results, click the Include Hospital Results button. 
 
What labs are visible to me in the patient portal?
You may see labs that are:

• Ordered by a Evangelical Community Hospital provider and completed at an Evangelical 
  Community Hospital lab
• Completed during a hospital stay – click the Include Hospital Results button under Test and Lab Results

Labs you may not see include:

• Those ordered by a non-Evangelical Community Hospital doctor and completed at a 
  non-Evangelical Community Hospital lab
• Those still being processed
• Any labs that were scanned into your medical record for the following: Pathology, cytology, biopsies, some cardiac studies, some CT scans or missing labs/test results

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